Centralizing all customer queries from multiple seller accounts into one Amazon help desk platform allows you to streamline customer service operation, so you can respond to all your customer inquiries efficiently without the hassle of logging into separate seller accounts. Making customer service efficient has never been so easy!
Research from Amazon reveals that a response to a buyer's order question within 24 hours is 50% less likely to result in negative feedback. Our Amazon help desk solution can assign an appropriate auto-reply message to solve a buyer's question. Providing a responsive customer service is key in your success to meet customer expectation even after your business hours.
BigCentral's Amazon help desk provides a variety of proven email templates that are tailored to various customer service scenarios. You can also create your own email templates to customize your content. All customer service email templates can be translated into multiple languages automatically, allowing you to scale your Amazon business globally without the need for multilingual agents.
The smart Amazon help desk solution helps you provide faster and better support for your customers
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